xparibet FAQ — Answers to Your Questions
The most frequently asked questions on five topics — deposits, cricket betting, device issues, customer support and responsible gambling — are all in one place.
21+ Only
bKash · Nagad · Rocket
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Table of Contents
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Responsible Gambling
xparibet believes that responsible gambling is the foundation of healthy entertainment. Know your limits and seek help when needed. For more information, read our responsible gambling guidelines.
To take part in any activity at xparibet — including casino games, slots and sports betting — you must be at least 21 years old. Age is verified during account registration. Minors attempting to open an account, or using a family member's account, is strictly prohibited. This policy is enforced without exception.
Watch for these signs: spending more than your budget allows, placing bets repeatedly to recover losses, losing focus on family or work, or being unable to stop playing. If any of these appear, take a break on your own for a few days. xparibet's responsible gambling page has more detailed guidance.
If you feel gambling is getting out of control, contact xparibet directly via live chat or email — our support team can help in Bengali. You should also consider speaking to a trusted family member or a mental health professional. Seeking help is a sign of strength, not weakness.
Yes. xparibet offers a temporary cooling-off period and a longer-term self-exclusion option. To activate either, contact us via 24/7 live chat or email. During the set period, you will not be able to log in to your account, and any attempt to create a new account will also be blocked.
Every xparibet account is for the personal use of the registered individual only. Do not share your password with anyone. If you suspect someone else is using your account, change your password immediately and notify the support team. Use a device lock to prevent minors from gaining access.
Device and Technical Issues
Mobile browser, app or internet problems — answers to common technical questions about xparibet are below.
Yes, the xparibet website is fully optimised for mobile browsers. Opening the site in Chrome, Firefox or Samsung Internet will automatically display the mobile layout. No extra settings are needed; all games and betting features are available as long as you have a mobile data or Wi-Fi connection.
If the connection drops, the game will pause temporarily. Once it is restored, log back in and you can return to the same game. Most slots and live casino games save their state server-side, so there is no risk of losing your progress. If you have a dispute over an active bet, let the support team know.
Both the Android (APK) and iOS versions of the xparibet app are available. They must be obtained through official channels. For full details on downloading the app, visit the xparibet App page. Avoid downloading from third-party sources for your own security.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear browsing data, tick "Cached images and files" and delete. Then refresh the page. If the problem persists, try a different browser or incognito mode. If it still is not resolved, send a screenshot to xparibet via live chat.
Possible reasons for not receiving an OTP include: network delay, an incorrect mobile number registered on the account, or SMS being blocked. Wait a few minutes and try again. Confirm your number is correct and check your phone's SMS block list. If the issue continues, use live chat from the xparibet login page for assistance.
BPL and International Matches
The most frequently asked questions about cricket betting are answered here. To explore further, visit the xparibet cricket betting section.
If a match is abandoned and declared a "no-result" due to rain or any other reason, xparibet generally voids the single bet for that match and returns the original stake. For multi-bets, the cancelled leg is converted to "1.00" and the remaining selections stay active. Read the terms and conditions for the exact rules.
Decimal odds show the total return directly. Example: Team A has odds of 1.80 and Team B has odds of 2.00 — there is no draw in a limited-overs match. If you place a ৳500 bet on Team B and Team B wins, you get back a total of ৳1,000 (৳500 profit). If Team A wins, you lose the full ৳500. Simply multiply your stake by the odds to get the total return.
xparibet offers multiple markets for BPL, T20 World Cup and other international matches, including match winner, toss winner, top run scorer, number of wickets, over/under runs, powerplay score and multi-bets. Bangladesh Tigers matches typically have a higher number of available markets.
Most major international cricket matches and BPL games are covered by live in-play betting. Odds update after every ball during a match. However, live markets may not be available for every match — check directly in the xparibet sports section to see which matches have in-play enabled.
In a multi-bet, all odds are multiplied together. Example: if the three selections have odds of 1.40, 1.60 and 1.80, the combined odds are 1.40 × 1.60 × 1.80 = 4.03 (approximately). A ৳100 bet would return ৳403 — but all three selections must win. If any one of them loses, the entire ৳100 is lost.
Customer Support
The xparibet support team works in both Bengali and English. We are here for you with any issue.
The xparibet support team serves customers in both Bengali and English. If you ask a question in Bengali via live chat, you will receive a reply in Bengali. You can also write in Bengali by email. Language is not a barrier.
Yes. xparibet live chat and email support are available 24 hours a day, 7 days a week. You can get in touch at night or on holidays. Live chat typically gets a faster response, while email can be more convenient for complex matters.
xparibet offers two support channels: 24/7 live chat and email. Live chat provides an immediate response, and email makes it easy to send screenshots and documents. Both channels support Bengali and English.
Before reaching out, have the following ready: your registered email or mobile number, a brief description of the issue, the transaction ID or bet reference number where applicable, and a screenshot if an error message is showing. This helps the support team resolve the issue faster.
Deposit Questions
The most common questions that come up when making a deposit — covering Nagad, bKash, Rocket and bank transfer — are all answered here.
Log in to your account, go to the deposit section and select Nagad. Send the payment to the displayed Nagad number using your Nagad app or by dialling *167#. The minimum deposit amount is ৳300. Once the payment is successful, the balance will be credited shortly. Save the transaction ID.
xparibet currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank and BRAC Bank). The minimum deposit is ৳300 for each method. Use whichever method you are most comfortable with.
There are applicable terms regarding whether xparibet charges any fees on deposits. For accurate information on any charges or deductions, read the terms and conditions or ask directly via live chat. Your mobile banking operator may also apply its own charges.
A bKash payment is usually reflected in your xparibet account within a few minutes. It may take slightly longer during busy periods. If the balance has not appeared after 15–20 minutes, contact the support team with your bKash statement and transaction ID.
First, confirm in your mobile banking or bank statement that the payment went through successfully. If it did, contact xparibet via live chat or email with the transaction ID, payment amount and time. Attaching a screenshot will help resolve the issue faster. The support team can verify and manually credit the amount.
Still have questions? We are always here
If you did not find your answer in the FAQ above, speak directly with the xparibet support team. Help is available in both Bengali and English — day or night.
24/7 Live Chat
Click the live chat icon at the bottom corner of the site. A support representative will usually connect within a few minutes.
Click the live chat icon at the bottom corner of the site. A support representative will usually connect within a few minutes.
Email Support
For complex issues or sending documents, contact us by email: [email protected]
For complex issues or sending documents, contact us by email: [email protected]
All xparibet services are for users aged 21 and above only.