xparibet Privacy Policy
At xparibet, your personal information is handled and stored with the highest level of care. In this document we clearly explain what information is collected, how it is used, and what rights you have.
1 Introduction and Scope
xparibet is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy defines how xparibet collects, processes, and protects users' personal information through its website, mobile application, and related services (collectively, the "Platform").
This policy applies to all registered members, visitors, and anyone who uses the xparibet Platform in any capacity. By continuing to use the Platform, you are considered to have given your consent to the terms of this policy. The legal basis for this consent is described in detail in our Terms and Conditions.
If you have any questions about your information, you can contact us directly through the contact details provided at the end of this policy.
2 What Information We Collect
xparibet collects two types of information — information you provide directly, and information generated automatically while you use the Platform.
2.1 Registration and Account Information
The information you provide when opening an account includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency and language
2.2 Identity Verification Information
The following documents may be requested during the account verification process:
- National ID (NID) or passport copy
- Proof of address document
- Proof of ownership of the payment method
2.3 Financial Transaction Information
During deposit and withdrawal processes, your transaction history, payment method details (bKash, Nagad, Rocket, or bank transfer), and transaction amounts are recorded. Card numbers or full bank account numbers are not stored on xparibet's servers.
2.4 Automatically Collected Information
The following information is automatically logged while you use the Platform:
- IP address and device identifiers
- Browser type and version
- Operating system
- Time spent on the Platform and pages visited
- Game play history and betting logs
3 Purpose of Using Information
xparibet uses your information only for legitimate purposes and for specific reasons. Each purpose is described separately below:
3.1 Account Management and Service Delivery
Your information is used to create your account, manage the login process, deposits, withdrawals, and gaming sessions. This information is essential to ensure the accuracy of all financial transactions, including a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000.
3.2 Identity and Age Verification
xparibet only serves individuals aged 21 or above. Identity-related information is used to verify this age requirement and to prevent a single person from holding multiple accounts.
3.3 Security and Fraud Prevention
Information is analysed through automated monitoring systems to detect suspicious transactions, unauthorised access, or fraudulent activity.
3.4 Customer Support and Communication
Your account history and contact information are used to resolve your issues through 24/7 live chat and email.
3.5 Bonuses and Promotional Offers
Your deposit history and registration information are used to determine eligibility for offers such as the welcome bonus, weekly recharge festival, or birthday rewards.
3.6 Responsible Gaming
Your gaming behaviour patterns are analysed to provide responsible gaming support. Detailed guidance on this is available in our Responsible Gaming section.
4 Data Storage and Security
xparibet uses industry-standard security technologies to keep your information safe. The key elements of this system are outlined below:
- SSL Encryption: All communication between the Platform and users is encrypted using SSL (Secure Sockets Layer) technology.
- Password Hashing: Your password is never stored directly — it is kept in a transformed form using strong hashing algorithms.
- Access Control: Only authorised staff can access specific data, and a log is kept of every access.
- Regular Audits: Regular internal reviews are conducted to ensure the effectiveness of security measures.
The data retention period is determined by how long a user's account remains active and by legal obligations. Financial transaction records may be retained for a defined period even after an account is closed.
5 Sharing Information with Third Parties
xparibet does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:
5.1 Service Provider Partners
Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, bank transfer), game software providers (such as Pragmatic Play, Evolution, PG Soft), and technology service providers. These partners are contractually bound to maintain the confidentiality of the information.
5.2 Legal Obligations
Information may be provided to authorities to comply with valid court orders, government investigations, or applicable legal requirements.
5.3 Fraud and Money Laundering Prevention
Sharing relevant information with the relevant agencies when financial fraud, identity theft, or money laundering is suspected is part of xparibet's ethical and legal responsibility.
6 Cookie Policy
The xparibet Platform uses cookies and similar tracking technologies. These remember user sessions and preferences and help improve Platform functionality.
6.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your language preferences, game settings, and similar choices.
- Analytics Cookies: Used to understand which parts of the Platform are experiencing issues and to improve the overall user experience.
6.2 Cookie Control
Non-essential cookies can be disabled from your browser settings. However, this may limit some features of the Platform.
7 Protection of Minors
xparibet strictly provides services only to individuals aged 21 or above. An age verification process is followed at registration, and there is no intention to collect or store information from minors.
If we become aware that a minor's information has been collected unintentionally, that account will be immediately closed and steps will be taken to delete the information. Parents or guardians can contact our support team regarding this matter.
8 Your Rights
Based on your relationship with xparibet, you have the following rights:
- Right to Know: The right to request information about what data we collect and use about you.
- Right to Rectification: The right to request correction of any inaccurate information in your account.
- Right to Erasure: In certain circumstances you may request deletion of your personal data, although data subject to legal obligations will be excluded.
- Right to Object to Processing: The right to object to the processing of your information in specific cases.
- Right to Data Portability: The right to request a copy of your own data in a structured format.
To exercise these rights, contact our support team via live chat or email. To learn more about our general operations, visit the About Us page.
9 Policy Changes
xparibet reserves the right to change or update this Privacy Policy at any time. For significant changes, a notification will be sent to registered email addresses or members will be informed through a special announcement on the Platform.
The "Last Updated" date shown at the top of this page will let you know how recently the policy has been changed. Continued use of the Platform after any changes will be considered acceptance of the new policy.
If you have questions about any changes, you may find answers in our Frequently Asked Questions section or contact the support team directly.
10 Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:
- Live Chat: A 24/7 live chat service is available at the bottom right corner of any page on the Platform.
- Email: [email protected]
Our support team is able to process your requests in both Bengali and English. For data-related requests, account information may be required to verify your identity.